BOOK NOW »

Refund & Cancellation Policy

You must have a credit or debit card to book a reservation online.

All tours are charged at the time of booking.

If you do not wish to pay at time of booking, please call 415-692-1644, or email us at info@greendreamtours.com .

If you do not have a credit or debit card, or must pay cash, please call 415-692-1644, or email us at info@greendreamtours.com

Guarantee

Green Dream Tours offers a 100% money-back guarantee. If you are not completely satisfied with your tour, you may request a refund.

Cancellation Policy

For the Sonoma Tour, Napa Tour, and Napa & Sonoma Combo Tour:

  • Cancellations made more than 48 hours in advance are 100% refundable. Cancellations made less than 48 hours in advance are not refundable.
  • Changes made more than 48 hours in advance are permitted. Changes made less than 48 hours in advance are not permitted, and no refund will be issued.

For the Alcatraz and Wine Country Combo Tour and Half-Day Sonoma Tour:

  • Cancellations made more than 7 days in advance are 100% refundable. Cancellations made less than 7 days in advance are not refundable.
  • Changes made more than 7 days in advance are permitted. Changes made less than 7 days in advance are not permitted, and no refund will be issued.

Cancellation Insurance

  • Cancellation insurance protects you, if you need to cancel your tour with less than 48 hours notice. (For Alcatraz Tours, and Half-Day Sonoma tours less than 7 days notice.)
  • Cancellation insurance is 10% of the total cost of your purchase.
  • Cancellation insurance is non-refundable.
  • If you do not purchase cancellation insurance: our normal policy above applies.
  • If you purchase cancellation insurance: you may cancel whenever you like, and you will receive a full refund, minus the cost of the insurance.

Fees. A 99 cent per person convenience fee will be charged on each reservation. If you cancel, the 99-cent fee is refundable.

If you need to change, cancel, or reschedule your tour, or if you have any questions, please email us at info@greendreamtours.com or call us at 415-692-1644.