General Tour Questions
What type of tours do you offer?
Our private tours are fully customizable. We can accommodate groups of any size.
These are perfect for birthdays, bachelorette parties, corporate events and more!
Click here to read more about our private tours, view sample itineraries and request a quote.
How many people will be on the tour?
Public tours have a maximum of 14 guests per group.
What type of vehicle is used for the tours?
All our vehicles are modern, comfortable and safe. We have several different luxury vehicles we use depending on the size of the group and what is reserved on that date. We cannot guarantee which vehicle you will be in but you are welcome to put in a request if you have a preference. Read more about our fleet of vehicles here.
What wineries will we visit?
The wineries we visit on our public tours are listed on each tour page, along with a link to the winery’s website for further info. Wineries are subject to change without notice.
What’s your favorite tour?
Our staff favorite, hands down, is the Sonoma tour. It’s also the best value as it includes a picnic lunch and one hour of free time to explore the quaint downtown Sonoma Square.
Can I eat and drink in the vehicle?
Yes, you may eat and drink in the vehicle. We only ask that you keep it tidy and stay within your limits. No outside alcohol is allowed at the wineries.
Are tours cancelled due to rain or other weather conditions?
No, we run our tours rain or shine! All wineries have indoor and/or covered areas so you won’t be standing in the rain. In the event of cold or wet weather on the Sonoma tour, we would cancel the picnic lunch, offer a $10 refund, and give you extra time to get lunch in the downtown Sonoma Square.
Are your vehicles wheelchair accessible?
Unfortunately, our vehicles are not wheelchair accessible. However, some of our vehicles have rear storage that can accommodate wheelchairs.
Is there a lot of walking required on the tour?
No, there is minimal walking involved. There are opportunities to explore the winery properties, so the amount of walking is up to you.
May I bring luggage on the tour?
Some of our vehicles can accommodate luggage and others do not have adequate storage. Please contact us in advance to inquire if we can accommodate luggage on your tour.
How should I dress for the tour?
We recommend dressing in comfortable attire. It can be chilly in the mornings and evenings in San Francisco but is often quite warm in Wine Country, so layers are recommended. There is no dress code at the wineries. High heels are not recommended as it makes walking through the wineries and vineyards more challenging.
If I purchase wine what is the best way to get it home?
If you live within the US, most wineries can ship to your home. Alternatively, you could pack bottles in checked luggage.
We recommend that you consider purchasing cushioned wine “sleeves” or shipping box available at some wineries and local establishments. You could check a case or partial case of wine on your flight. Some wineries sell special boxes for this purpose.
Rates determined by the airline. You of course may also drink your purchased wine before getting on a flight home. Many restaurants allow you to bring in a bottle of wine if arranged in advance and may charge a “corking fee” to open and serve your wine for you.
I’m traveling with a child, can they come on the tour?
Yes, we do allow children on our tours. Because your child will be taking up a seat in the vehicle, you would need to purchase a ticket for them at the “youth” rate.
According to California law, children under the age of 8 must be secured in a car seat or booster seat in the back seat. A child who is 8 or older must be at least 4-foot, 9-inches tall before he/she can be secured only by a safety belt.
The following is California Law regarding car seats and boosters. This is also our company policy:
• Children under 2 years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer of the car seat. (California Vehicle Code Section 27360)
• Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
• Children who are 8 years of age OR have reached 4’9” in height may be secured by a booster seat, but at a minimum must be secured by a safety belt. (California Vehicle Code Section 27363)
• Passengers who are 16 years of age and over are subject to California’s Mandatory Seat Belt law.
In addition, the following company policies apply:
• Guests are responsible for providing and installing car seats or boosters.
• Guests must confirm with us in advance that it is compatible with the vehicle seat belt style.
• Guests must agree to abide by our policy.
Pick-ups and Drop-offs
Can you pick me up at my hotel?
Public tours: We pick-up from all hotels in and around downtown San Francisco and Fisherman’s Wharf. In other neighborhoods, we offer pick-up from some hotels. When booking online there will be a place for you to enter your pick-up location. If you do not see your hotel, contact us and we will let you know the easiest place to meet your tour. We have an extensive list of location of the hotels that we pick up from here. Feel free to contact us before booking if you’d like to confirm that we pick up from where you are staying.
Private tours: We can pick you up from anywhere in San Francisco, the Bay Area or Wine Country.
Can you pick me up at my private residence or rental (Airbnb, etc.)?
Public tours: We may be able to pick you up at a residence depending on the location. Let us know the address and we’ll let you know if we can pick you up there, and if not the easiest place to meet.
Private tours: Yes, we can pick you up from anywhere in San Francisco, the Bay Area or Wine Country.
Do you offer pick-up in Napa and Sonoma?
Can you pick me up from the airport (SFO) or hotels near the airport?
Public tours: Unfortunately, we are not able to pick up from the airport or hotels in that area.
We recommend taking BART (public transit) to the Powell St. station and we can pick you up from the Parc 55 Hotel near the station.
Alternatively, you could drive into San Francisco and we could pick you up from the Marriott Marquis near this parking garage:
Fifth & Mission Parking Garage (click for rates)
899 Mission St
San Francisco, CA 94103
Private tours: Yes, we can pick you up anywhere in San Francisco, the Bay Area or Wine Country.
What time will I be picked up?
For our public tours, hotel pick-ups take place between 8:00am-9:00 am, depending on the location. We will give you a 15-minute pick-up window upon booking.
What time do we return to San Francisco?
Hotel drop-offs typically take place between 4:45 pm-5:45 pm, although we cannot guarantee this due to potential unforeseen circumstances such as traffic.
How far is it from San Francisco to wine country?
Approximately 1 hour. Sometimes a bit longer if there is heavy traffic on the way back to San Francisco.
Are tasting fees at the wineries included?
Public tours: Yes, tasting fees are included. Full-day tours include the tasting fees at all 3 wineries. The half-day and Alcatraz combo tours include the tasting fees at both wineries.
Private tours: We can offer you quotes with or without tasting fees included. If you prefer, we can pay for them and add them to the tour rate.
Is lunch included?
Picnic lunch is included only on our Sonoma Tour at the Larson Family Winery overlooking the vineyards. The Napa and Napa and Sonoma Combo Tours stop at the Oxbow Public Market where you have one hour to get lunch on your own. Lunch options are available for all budgets and tastes including vegetarian, vegan and gluten free. On our Half-day Sonoma Tour and Alcatraz Combo Tour, you are back in San Francisco before lunch and have time to eat on your own. We’ll provide a list of recommendations.
Is there a stop at the Golden Gate Bridge?
All tours offer a stop at the Golden Gate Bridge. The stop is always in the morning and is on the Marin County side of the bridge at the Vista Point. Weather conditions are not guaranteed, and fog is common in the summer months. There are restrooms at this stop for anyone needing them.
Is gratuity included for the driver/guide?
In addition to tasting, are tours given of each winery?
Typically we offer one winery tour on each of our public tours. In addition, our tours are fully narrated with commentary provided throughout the day by your experienced and fun Wine Country tour guide. Winery staff also offer commentary on the wines and history of the winery, etc.
You will receive a thorough overview and detailed description of the winemaking process on every tour. You also have the opportunity to walk through the vineyards and view the vines up close. Also, you will be able to see some or all of the equipment used in the winemaking process.
Due to variable activities taking place day-to-day with dynamic and active production areas at the wineries, we are not able to guarantee that you will be able to visit every part of each winery, because some areas have restricted access for safety reasons.
While you may not get an official “tour” at each winery from either the winery staff or your tour guide, you will be very well informed about each winery. Your guide will be sure to show you around as much of the wineries and equipment as possible. Don’t hesitate to ask questions!
Booking and Payment
What forms of payment do you accept?
For online and telephone bookings we accept the following cards (both credit and debit): Visa, MasterCard, American Express and Discover.
Can I pay for my tour with cash?
Yes, you can pay for your tour with cash. Please call us at 415-692-1644. We ask that have a credit/debit card handy, so we can use that as a backup payment method. If you do not have a credit/debit card, we can still book your tour for you.
No-shows or cancels within the cancellation policy will result in the full tour amount being charged to the card.
The tour I’m interested in says “Call to Book” on the calendar on your website. Is it available?
This means that the tour is not currently running, but if we sell out the other available tour(s) we may open it. If you are not flexible in your date, we recommend choosing a tour that is available and making a note in the “special requests” field that you prefer another tour and if it opens we will contact you to offer to switch you to your desired tour. You can also call us and let us know which tour you prefer.
Are there any hidden fees or extra costs?
A convenience fee will be charged on each reservation. If you cancel, the fee is refundable. We also recommend a tip of 15-20% per person for your guide/driver if you enjoyed your tour and the service you received.
What is your cancellation policy?
For the Sonoma Tour, Napa Tour, and Napa & Sonoma Combo Tour:
Cancellations made more than 48 hours in advance are 100% refundable. Cancellations made less than 48 hours in advance are not refundable.
Changes made more than 48 hours in advance are permitted. Changes made less than 48 hours in advance are not permitted, and no refund will be issued.
For the Alcatraz and Wine Country Combo Tour and Half-Day Sonoma Tour:
Cancellations made more than 7 days in advance are 100% refundable. Cancellations made less than 7 days in advance are not refundable.
Changes made more than 7 days in advance are permitted. Changes made less than 7 days in advance are not permitted, and no refund will be issued.
Do you have cancellation insurance?
We sure do! Cancellation insurance covers you for ANY reason. No proof required. We recommend insurance because there are many circumstances which are out of one’s control such as:
- Flight delays and cancellations
- Family emergencies
Cancellation insurance covers you in the event you need to cancel your tour after the normal cancellation deadline. (Less than 48 hours in advance for the Napa Tour, Sonoma Tour, and the Combo Napa/Sonoma Tour. Or, less than 7 days in advance for the Alcatraz Tour, and the Half Day Tour of Sonoma Valley.)
You can purchase this insurance on any of our tours for an additional 10% of the total tour cost; for example, if you purchase one ticket for $149, and the insurance for $14.90, you will be refunded $163.90 minus $14.90, which equals $149. You will also be refunded all booking fees.
In the event you cancel before the normal deadline, you will be refunded for all costs, including the cost of the cancellation insurance.
The same rule applies when changing tours after the normal deadline. Refer to our cancellation policy.
If a guest does not purchase cancellation insurance and cancels after the normal deadline, we will not issue a refund.
I’m over 21 years old but don’t drink alcohol, is the rate different?
If you will not be participating in the wine tastings, you may purchase your ticket at the “youth” rate. This is $99 for most tours.
Is your company registered with the state of California?
Yes it is. Our charter-party carrier # is TCP 24781-S.